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A powerful bandwidth meter, monitor, traffic controller and firewall




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Frequently Asked QuestionsFAQ




Frequently Asked Questions

Where can I find information about how to use BWMeter?

All information about how to use BWMeter can be found in the online help (which is accessible by selecting the "Help" menu item), pressing F1 or selecting the item "BWMeter Manual" in the BWMeter program group.

I tried getting help with using the product, but all my emails remain unanswered.

As you can read everywhere with our contact details, you need to include the exact product name in the subject of your emails. Messages without a valid product name are automatically deleted by our spam filter. We answer all emails within a few days, so if you don't get an answer from us, please check if you included the correct product name in your email subject. If you did and there is still no answer from us, please check your spam folder and spam settings of your email provider, because there's a good chance our replies are blocked on your side. If everything seems fine on your side, please try contacting us using an alternative email address, because in rare cases, some ISPs or email providers block our emails due to incorrect spam server lists, etc.

I did not get my license email!

License emails are sent out directly after an order completes all security checks. If you do not receive the email, please check your spam folder or spam settings of your email provider. In most cases, this solves the problem. If not, please contact us using a different email address as you used when placing the order. It's possible that your ISP or email provider blocks our emails for some reason (see above) and in this case we are unable to contact you. With an alternative email address, it should work.

How can I purchase BWMeter?

To purchase BWMeter online, please follow the "Purchase" link to our secure order server. After purchasing the product, your personal license and detailed installation instructions will be sent to you per email.

The update check says my license is not valid for the new version. Why?

If you are within the 1 year free major upgrades period, please send us your license file and we will send you an updated license free of charge. If you are not eligible for a free major update, you can purchase the upgrade with a 50% discount. Please send us your license file so that we can issue the upgrade coupon.

How can I monitor my Dial-Up connection?

Dial-up connections are usually combined as the "WAN Network Interface" or "PPP Adapter" (depending on your operating system version). So if you connect to the internet with a modem, ADSL, WAN, RAS, etc., the WAN Network Interface will be the important interface to monitor.

The list "Interfaces to Monitor" in the main options is empty!

Please add at least one network interface. To do this, click "Add" at the side of the list box. A dialog will open with a list of all available network interfaces of your computer. It will only show interfaces which are supported by BWMeter, so if the list is empty or you don't see the interface you'd like to use, please send us an email with your configuration so that we can make further tests.

There is no activity in the graph windows!

Please make sure that the right network interface is listed and monitored in the main options. Check if the graphs are active and if they show at least one filter, which also must be active. Check if you are connected to the network and if transferring data from other computers works. Check the configuration of the filters.

How can I find out how to configure BWMeter for my network?

If the default configuration of BWMeter doesn't suit your needs or doesn't produce the right results, the first step would be to create a filter that catches all network packets. This is done by selecting "ALL" as source and destination in the filter options. Now you can take a look at the "Details" tab and you'll see all packets that BWMeter can monitor. Produce some network traffic (by sending files to another computer or by browsing the internet on one of the machines in your network) to see what the packets look like when they come from a specific PC in your network. Based on this information, you can create your special filters / graphs.

The network statistics don't show internet transfers of other computers in my network!

Please make sure that your network interface is running in promiscuous mode. It must be set to monitor "All traffic" in the main options. Important: monitoring other computer's network activities will not work if the other computers are connected via switches or routers, because these components filter network traffic before it reaches the network interfaces of the PCs!

A graph only shows yellow lines, no green and red ones!

Yellow lines mean, that BWMeter could not determine the direction of the traffic. E.g. if a filter has "LOCAL" as source and destination, it will monitor all activity within the local network. But because both source and destination apply to all computers in the local network, there is no direction of the traffic. Data transfers of this kind will be shown in yellow (yellow is the default color, but you can change it in the graph options).

Speed limits don't work in VMware guest systems!

Please use "Bridged" for the network connection in the VMware machine. If you use "NAT", the speed limit options of BWMeter will cause BWMeter to freeze.

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