DeskSoft

(c) DeskSoft
Last updated:
24.02.2017

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CheckMail

Powerful email checking program and server


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Frequently Asked Questions


Where can I find information about how to use CheckMail?

All information about how to use CheckMail can be found in the online help (which is accessible by selecting the "Help" menu item), pressing F1 or selecting the item "CheckMail Manual" in the CheckMail program group.

I tried getting help with using the product, but all my emails remain unanswered.

As you can read everywhere with our contact details, you need to include the exact product name in the subject of your emails. Messages without a valid product name are automatically deleted by our spam filter. We answer all emails within a few days, so if you don't get an answer from us, please check if you included the correct product name in your email subject. If you did and there is still no answer from us, please check your spam folder and spam settings of your email provider, because there's a good chance our replies are blocked on your side. If everything seems fine on your side, please try contacting us using an alternative email address, because in rare cases, some ISPs or email providers block our emails due to incorrect spam server lists, etc.

I did not get my license email!

License emails are sent out directly after an order completes all security checks. If you do not receive the email, please check your spam folder or spam settings of your email provider. In most cases, this solves the problem. If not, please contact us using a different email address as you used when placing the order. It's possible that your ISP or email provider blocks our emails for some reason (see above) and in this case we are unable to contact you. With an alternative email address, it should work.

How can I purchase CheckMail?

To purchase CheckMail online, please follow the "Purchase" link to our secure order server. After purchasing the product, your personal license and detailed installation instructions will be sent to you per email.

The update check says my license is not valid for the new version. Why?

If you are within the 1 year free major upgrades period, please send us your license file and we will send you an updated license free of charge. If you are not eligible for a free major update, you can purchase the upgrade with a 50% discount. Please send us your license file so that we can issue the upgrade coupon.

How do I use the new server mode?

To have CheckMail act as a server, you must enable "Act as a server" in the options. Also, please enable "Download emails from server and store locally" for each email account you want to use in server mode. Normal and server mode can be used independently for each account.



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