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(c) DeskSoft
Last updated:
23.05.2017

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EarthView

High detail views of the earth at day and night


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Frequently Asked QuestionsFAQ

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MapsMaps

CloudsClouds

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Frequently Asked Questions


Where can I find information about how to use EarthView?

All information about how to use EarthView can be found in the manual, which is accessible by clicking the "Help" button on the main dialog or selecting the item "EarthView Manual" in the EarthView program group.

I tried getting help with using the product, but all my emails remain unanswered.

As you can read everywhere with our contact details, you need to include the exact product name in the subject of your emails. Messages without a valid product name are automatically deleted by our spam filter. We answer all emails within a few days, so if you don't get an answer from us, please check if you included the correct product name in your email subject. If you did and there is still no answer from us, please check your spam folder and spam settings of your email provider, because there's a good chance our replies are blocked on your side. If everything seems fine on your side, please try contacting us using an alternative email address, because in rare cases, some ISPs or email providers block our emails due to incorrect spam server lists, etc.

I did not get my license email!

License emails are sent out directly after an order completes all security checks. If you do not receive the email, please check your spam folder or spam settings of your email provider. In most cases, this solves the problem. If not, please contact us using a different email address as you used when placing the order. It's possible that your ISP or email provider blocks our emails for some reason (see above) and in this case we are unable to contact you. With an alternative email address, it should work.

How can I purchase EarthView?

To purchase EarthView online, please follow the "Purchase" link to our secure order server. After purchasing the product, your personal license and detailed instructions will be sent to you per email.

The update check says my license is not valid for the new version. Why?

If you are within the 1 year free major upgrades period, please send us your license file and we will send you an updated license free of charge. If you are not eligible for a free major update, you can purchase the upgrade with a 50% discount. Please send us your license file so that we can issue the upgrade coupon.

EarthView does not download cloud data from the internet!

Please test your internet connection by clicking the "Test now!" button on the "Internet" tab of the options. EarthView will report if it could access the internet. If you connect to the internet via a proxy server, please configure EarthView to use your proxy. Furthermore, the cloud download only works with the full version of EarthView - the demo does not support this feature! For detailed information, please read the chapter about clouds in the manual of the program.



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