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This revolutionary program brings life to your desktop




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Frequently Asked QuestionsFAQ




Frequently Asked Questions

I tried getting help with using the product, but all my emails remain unanswered.

As you can read everywhere with our contact details, you need to include the exact product name in the subject of your emails. Messages without a valid product name are automatically deleted by our spam filter. We answer all emails within a few days, so if you don't get an answer from us, please check if you included the correct product name in your email subject. If you did and there is still no answer from us, please check your spam folder and spam settings of your email provider, because there's a good chance our replies are blocked on your side. If everything seems fine on your side, please try contacting us using an alternative email address, because in rare cases, some ISPs or email providers block our emails due to incorrect spam server lists, etc.

I did not get my license email!

License emails are sent out directly after an order completes all security checks. If you do not receive the email, please check your spam folder or spam settings of your email provider. In most cases, this solves the problem. If not, please contact us using a different email address as you used when placing the order. It's possible that your ISP or email provider blocks our emails for some reason (see above) and in this case we are unable to contact you. With an alternative email address, it should work.

How can I lower the fertilizer and water once they're up too high?

You can press 'Ctrl' while clicking the water or fertilizert button to lower the levels.

Is it possible to rotate the plant, either slowly or in a special spin mode? Is there an option to turn the plant so you can select the best view?

DesktopPlant is a real 3D model, so it is theoretically possible to rotate the plant. User defined rotation may be implemented in the future.

Will future versions of DesktopPlant include a plant editor for users to "make" their own species of plants and/or flowers?

At the moment we are not planning to release our DesktopPlant editor, as the program is very complex and we don't have the time to write a manual at the moment.

I just downloaded the demo of the desktop plant. It sounds great but all I see is a box which says: 'Drawing plant', but nothing else seems to happen?

The reason for this problem could be that you are running background tasks that consume a lot of processor time (you can check this with the System Monitor). If 'Processor Usage' is above 50%, DesktopPlant is set to an inactive state and therefore doesn't display the plant. If you encounter this effect, please switch off the option "Use idle CPU time".

How can I purchase DesktopPlant?

To purchase DesktopPlant online, please follow the "Purchase" link to our secure order server. After purchasing the product, your personal license file will be sent to you per email. Please follow the instructions contained in the email to activate the license.

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