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Quick and easy access to folders, files and other objects




HistoryVersion history

Frequently Asked QuestionsFAQ




Frequently Asked Questions

Where can I find information about how to use FastFolders?

All information about how to use FastFolders can be found in the documentation, which is accessible by pressing F1 when the main dialog is active, or selecting the item "FastFolders Manual" in the FastFolders program group or by clicking the "Help" button on any program dialog. It's strongly recommended to read this text, because it contains important information about the program!

I tried getting help with using the product, but all my emails remain unanswered.

As you can read everywhere with our contact details, you need to include the exact product name in the subject of your emails. Messages without a valid product name are automatically deleted by our spam filter. We answer all emails within a few days, so if you don't get an answer from us, please check if you included the correct product name in your email subject. If you did and there is still no answer from us, please check your spam folder and spam settings of your email provider, because there's a good chance our replies are blocked on your side. If everything seems fine on your side, please try contacting us using an alternative email address, because in rare cases, some ISPs or email providers block our emails due to incorrect spam server lists, etc.

I did not get my license email!

License emails are sent out directly after an order completes all security checks. If you do not receive the email, please check your spam folder or spam settings of your email provider. In most cases, this solves the problem. If not, please contact us using a different email address as you used when placing the order. It's possible that your ISP or email provider blocks our emails for some reason (see above) and in this case we are unable to contact you. With an alternative email address, it should work.

How can I purchase FastFolders?

To purchase FastFolders online, please follow the "Purchase" link to our secure order server. After purchasing the product, your personal license and detailed installation instructions will be sent to you per email.

The update check says my license is not valid for the new version. Why?

If you are within the 1 year free major upgrades period, please send us your license file and we will send you an updated license free of charge. If you are not eligible for a free major update, you can purchase the upgrade with a 50% discount. Please send us your license file so that we can issue the upgrade coupon.

How can I change the FastFolders program options?

Please left-click the FastFolders item of the context menu of any object. This will display the FastFolders options dialog, where you can adjust various program preferences.

How can I enable the total size display in explorer windows?

To activate the "Details" view column "Total Size", right-click the column header of an explorer window (which must be in "Details" view) and switch on the check mark of the item "Total Size". If this item is not included in the menu, you can find it in the full list of available items which is displayed when you select "More..." from the menu. This feature is only supported by Windows 2000, XP and 2003!

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