DeskSoft - HardCopy Pro - The versatile, easy to use screen capture utility

HardCopy Pro

The versatile, easy to use screen capture utility

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Frequently Asked Questions FAQ

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Frequently Asked Questions

Where can I find information about how to use HardCopy Pro?

All information about how to use HardCopy Pro can be found in the online help, which is accessible by pressing "F1", selecting the window menu item "Display Help" or selecting the item "HardCopy Pro Manual" in the HardCopy Pro program group.

I tried getting help with using the product, but all my emails remain unanswered.

As you can read everywhere with our contact details, you need to include the exact product name in the subject of your emails. Messages without a valid product name are automatically deleted by our spam filter. We answer all emails within a few days, so if you don't get an answer from us, please check if you included the correct product name in your email subject. If you did and there is still no answer from us, please check your spam folder and spam settings of your email provider, because there's a good chance our replies are blocked on your side. If everything seems fine on your side, please try contacting us using an alternative email address, because in rare cases, some ISPs or email providers block our emails due to incorrect spam server lists, etc.

I did not get my license email!

License emails are sent out directly after an order completes all security checks. If you do not receive the email, please check your spam folder or spam settings of your email provider. In most cases, this solves the problem. If not, please contact us using a different email address as you used when placing the order. It's possible that your ISP or email provider blocks our emails for some reason (see above) and in this case we are unable to contact you. With an alternative email address, it should work.

How can I purchase HardCopy Pro?

To purchase HardCopy Pro online, please follow the "Purchase" link to our secure order server. After purchasing the product, your personal license and detailed installation instructions will be sent to you per email.

The update check says my license is not valid for the new version. Why?

If you are within the 1 year free major upgrades period, please send us your license file and we will send you an updated license free of charge. If you are not eligible for a free major update, you can purchase the upgrade with a 50% discount. Please send us your license file so that we can issue the upgrade coupon.

The main dialog of HardCopy Pro does not disappear when I click "New" How can this be fixed?

You are probably using the Windows option to animate (fade out) windows when they are closed or minimized. That’s why the system is not fast enough to hide them before HardCopy Pro starts the capture. The easiest way to prevent that is by starting the capture with the Hot-Key. Simply close the HardCopy Pro dialog and press the Hot-Key whenever you want to capture anything. Alternatively, if you want to use the “New” button, simply set a capture delay (e.g. 500 ms) in the capture options of HardCopy Pro. Another way to solve this issue is to switch off the window animation effects (in the advanced visual effects options of the operating system).

I want to paste images into Outlook Express but this doesn't seem to work?

Other than most other email programs, Outlook Express doesn't support pasting images into emails directly. Please save the image with HardCopy Pro and then attach it to the email or insert it with the image commands of Outlook Express.

When I try to capture an image, the whole screen goes black and I can't capture anything!

Some security programs (like e.g. Webroot) actively block screen captures to protect the user from malicious software. Please try temporarily disabling your security program and try again to see if this fixes the problem. In e.g. Webroot, you can disable the "Identity Shield" (in the "Identity Protection" options) and the screen captures will work again. Some programs also allow unblocking specific programs, so you can add the screen capture program to the list of allowed programs.

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