Please include the product name in the subject line of your email, or it will be deleted by our spam filter! We answer all emails within a maximum of 3 business days (usually even within a few hours), so if you don't receive an answer from us, please check if you included the correct product name in your email subject. If you did and there is still no answer from us, please check your spam folder and spam settings of your email provider, because there's a chance our replies are blocked on your side. If everything seems fine on your side, please try contacting us using an alternative email address, because in rare cases, some ISPs or email providers block our emails due to incorrect spam server lists, etc.

Product support

We do not provide phone support because we are a small company. However, we do offer full email support with fast responses usually within one business day. If you have problems with any of our products, please see the frequently asked questions (FAQ) section of the product, because many issues can be solved this way. If this doesn't help, please send a detailed description of the problem to:

Please include information about your computer configuration, hardware and software (CPU, graphics card, operating system, driver versions, web browser, etc.) in your email.

Order problems

If you have problems with our secure order server or other order related questions or problems, please contact us at:

Please make sure to include as much information about your order as possible (e.g. invoice number, your name, date and time of the order, etc.) Do NOT send any credit card information per email, because email is not secure!

Questions and suggestions

If you have any questions or suggestions regarding our products or website, please contact:

All comments are welcome! Your suggestions and comments are extremely important, because they help us to constantly improve our products.